FAQs

Our tours last between 45 mins – 50mins, depending on boat traffic on the river. Longer tours can be arranged. If you require a 1 hour or longer tour, please email us / call us 07943820437.

We will refund your deposit/payment for a tour in full up to the day before your booking. On the day by 10 am we will refund of 75% of full payment. After 10 am on the day no refund.

Cancellation due to weather – must be decided by 10am on the day of tour to get a 75% refund, Evening Tours can be refunded in full if decided by 12:00pm on the day of the booking.

Picnics are non-refundable unless cancelled 2 days before booking. Paid for Picnics can be collected and taken away.

Please check our favoured weather forecasting site: http://www.bbc.co.uk/weather/2653941

If you are running late – we will be flexible if our schedule allows it, and you call us to let us know at least 1 hour prior to your booking time. If you turn up more than 10 mins late you will forfeit the amount of  time you have come late from the duration of your tour – e.g.If you are 20 mins late your tour will last 25 mins.  Weekend bookings however – we have a very tight bookings schedule so if you are more than 10 mins late you will forfeit your slot, no refunds. We will try our best to accommodate you if you give us prior warning. Please note, it is not possible to do this on a busy summer weekend.

No show – no refund.

It depends on a few factors:

• Who else is in the boat.
• How far away are you sitting from the guide.
• How busy the river is.
• How long the tour has been out already – the guides get into trouble if they take too long!!

It is usually ok, please do ask if you are interested, but allow the chauffeur to decide if it is suitable.

Well, if it’s just a little light rain we’ll just go anyway. We’ve got umbrellas and blankets so you’ll be just fine. If it’s a torrential downpour whilst on a tour, we will stop under a bridge and wait until it stops. If you have a ticket already you can go another day – rearrange your ticket with the cashier.

If you’ve made a booking we expect to see you, however if there’s a problem please do give us a call.

Notification after 10:00am on the day of your booking will mean no refund.

No.

Yes.

Yes, our small independent operation operates most days from April to November. We always have staffed based on Quayside – by the river. If you cannot see anyone, there, then we have a cashier’s desk further down Quayside, with a member of staff permanently stationed there to answer any queries, take bookings, or sell you a ticket there and then.

Give us 24 hours. Although you can make a booking by phone for immediately, or for the same day.

Whether you book online or at our Punt Station you will, of course, get a ticket.

Of course you can, that’s no problem at all. We are happy to recommend places to buy food to bring along in the vicinity, or, we can of course, arrange it all for you.

You are very welcome to decorate the punt yourself or ask us to do it for you. We do need a bit of warning of course.

Every day from April to November – unless it is raining very heavily all morning – then it is best to call to check.

YES. There is no minimum age and we can provide life jackets upon request.

They can be loaded onto the punt with you – space / capacity allowing. Or you can leave them with our cashier.

There is no obligation to tip what-so-ever, however if you’ve enjoyed yourself it is common to tip.

If you can sit on the floor and get back up again (even with a bit of help) then you will be just fine.

We can’t wheel a chair onto a punt but it is possible to lift someone into a punt.

Our tours are private and so we can do whatever you’d like, however we’ve got a popular route. We tend to go from Jesus Green up to the Mill Pond and turn round to come back. If you really wanted us to do a slow tour from one end to the other and drop you off this can be arranged.

That’s absolutely no problem at all and in fact the chauffeur often offers a bit of tuition if you’re interested in giving it a go yourself. Be warned it’s not as easy as we make it look.